Our core delivery area includes the following regions:
Suffolk (IP)
Cambridgeshire (CB)
Hertfordshire (SG, AL, EN)
Essex (CM, CO, SS)
All deliveries to our ‘Core’ delivery area over £250 will be delivered free of charge. (Orders below £250 will incur a £50 delivery charge)
For any enquiries outside of our core delivery please drop us an email, with your requirements and postcode, and we will create a bespoke quotation for you.
Delivery Times
Our delivery window is: Monday to Friday — 7:00AM to 5:00PM
After your order is placed you will shortly thereafter receive an email with your scheduled delivery date. If you have a required day in mind please drop us message and we’ll do our best to accommodate.
Our Delivery Service
We understand the importance of reliable and timely deliveries, which is why we use our own modern HGV fleet for deliveries within our local delivery areas. Our vehicles are well-maintained and equipped to ensure safe and secure transportation of your goods.
All local core-area deliveries include kerbside crane offload as standard where required, helping make unloading safe and efficient.
Delivery Access & Restrictions
Please advise us before delivery if there are any access restrictions that may affect large delivery vehicles. For example:
Narrow roads
Weight restrictions
Limited turning space
Restricted access for large vehicles
As a general guide, if a fire engine would struggle to access the property, our delivery vehicles may also experience difficulties. If we are unable to complete delivery due to access issues not previously advised, a re-delivery charge may apply.
Failed or Missed Deliveries
If, for any reason, you are unable to accept the goods or decline delivery, a re-delivery fee may be charged unless agreed otherwise in advance. If unforeseen circumstances prevent us from delivering on the scheduled day, we will contact you as soon as possible to arrange an alternative delivery date.
Ordering Information
Once your order has been completed your dedicated sales agent will assign your materials from our stocking depot. Our in-house dispatch department will schedule your delivery date and send confirmation via email. Our general delivery timescale of stocked items to our core area is within 5 days. On rare occasions, we may have some items that sell faster than usual, leaving us with a stock shortages. This could lead to delivery period extending past 5 days, but rest assured we will communicate this to you promptly. Should you wish to know more about any of our services, or have any queries, please feel free to contact us and we will endeavour to help.
Delivery FAQS
All deliveries to our core area are fulfilled by our merchant partner on 32tonne HGV Rigid vehicles.
These are bigger than a council-type dustcart vehicle for example therefore if you are unsure, please give us a call and we can always have a look on Google Maps to give advice.
Unfortunately not. Our deliveries are all kerbside deliveries. The driver will assess the access and offer you the safest and best possible place we can leave the goods.
Unfortunately not. Although this seems like an easy option this is not safe practice for our crane operators and can come with hidden dangers. We will always try to leave you happy with the best drop location for you.
Merchant trucks are bigger than a council dustcart vehicle so this is historically not the best gauge of whether or not we could fit down a tight access road. If you are unsure, please give us a call and we can always have a look on Google Maps to give advice.
If you are looking for a quicker turnaround feel free to contact us before or after your order had been placed. If possible, we will bring your date forward to assist you.
Of course, before your order has been dispatched you can cancel your order and receive a full refund.
Once we have received your order and allocated stock we will then schedule a delivery window (typically 5 days from receipt of order). This will be confirmed to you by email shortly after placing the order.
Unfortunately not, due to our robust delivery schedules and mix of products this will not be possible.
Unfortunately not. Although this seems like an easy option this is not safe practise for our crane operators and can come with hidden dangers. We will always try to leave you happy with the best drop location for you.
If you have a specific delivery day in mind, feel free to let us know before or after order completion. If we are able to achieve this date we will let you know.
We will only be able to deliver to the address given on the order and goods will not be left without the customer signature.
The delivery charges are calculated on order size, value and delivery area. Once you have your basket of goods you will be able to progress to the next step to calculate delivery charges.
Our operations are currently Monday to Friday only.
If any of the materials supplied show signs of damage this needs to be recorded with your delivery driver before their departure. Any damages found within packaging must be reported within 3 days of delivery. Replacement items will be sent to you with haste – your sales agent will keep you informed through this process.
Please make sure you inspect your goods as soon receive them and let us know if any part is missing. Replacement items will be sent to you with hast – your sales agent will keep you informed through this process.
